Last updated 28 September 2026
Your 14-day right
If you are a consumer buying a ready-made painting, you have the right to cancel within 14 days of the day you (or someone you nominate) receive it. You do not need to give a reason. This page says how it works, what it costs and what we look at when the work comes back – so that nobody is surprised.
How to cancel
Email contact@mariiasokolova.studio with your order number within the 14 days, or use the model cancellation form below.
How the work goes back
Every painting is one of one, so its journey back matters as much as its journey to you. Within 14 days of telling us you are cancelling, you send the painting back. We email you a prepaid DHL return label: print it, fix it to the parcel, and book a DHL pickup or take the parcel to a DHL Service Point. Keep the original packaging – the work travels back in it, packed as it arrived. The label’s cost is deducted from your refund: up to £90 in the UK, £200 in the EU, £300 in the United States and £350 elsewhere – the courier’s rate, and the actual cost if it is lower.
If you would rather use a courier of your own choice, you may: insured and tracked, packed the same way, to the address we confirm by email. The cost of that journey is yours, and so is the risk – the work is your responsibility until it reaches us.
Photographs and film before you send it
Before sending, you must photograph the painting – front, back, edges, corners and stretcher (the canvas alone if rolled) – film it being packed in one continuous take, and send us the photographs and the film using the upload link in our return email. Any phone camera will do. They are your evidence that the painting left you undamaged; what happens without them is set out in our terms of sale, under Condition on delivery and on return.
Refunds
We refund within 14 days of receiving the painting back, in pounds sterling, to the card or bank account you paid from: the price paid, including our standard delivery and any import charges prepaid at checkout, less the return label and any deduction explained below. We film the parcel being opened and check the painting against the condition photographs taken before dispatch. If your film shows the painting left you undamaged and properly packed and it reaches us damaged, you receive a full refund, including the return label. Any exchange-rate difference or charge your bank applies on the way is not ours to cover. A payment by bank transfer is refunded as the amount in pounds sterling that reached our account, to the account it came from; charges taken by any bank on the way – yours or an intermediary’s – and any exchange-rate difference are not ours to cover.
Examined, not used
You may examine the painting as you would in a gallery: unpack it, look at it in daylight, hold it, photograph it. A painting that comes back showing it was used rather than examined – hung on a wall, framed, exposed to sun, damp or smoke, marked, scuffed or damaged – is refunded less the loss in its value, which we set out in writing with photographs. A painting is one of one; a mark on it cannot be undone.
When it arrives
When the courier records delivery, we email you a link. Use it within 48 hours of delivery to confirm that the painting arrived in good condition, or to tell us it did not. Photograph the parcel before you open it and film the unboxing; if there is damage, photograph the packaging and the painting and keep all the packaging. We will put it right – you are not left to argue with a courier.
Commissions
Commissioned works are made to your personal specification and are exempt from the right to cancel. Deposits are non-refundable once work has begun.
Model cancellation form
To: Mariia Sokolova, 4 Boclair Avenue, Bearsden, Glasgow G61 2SE · contact@mariiasokolova.studio
I hereby give notice that I cancel my contract of sale of the following goods: [title, order number]
Ordered on / received on: [dates]
Name and address of consumer: [ ]
Signature (if sent on paper) and date: [ ]