Artworks are sent to any address in the world with tracked express shipping included in the price of every painting. Dispatch within 5 working days.
A · Rolled in a tube – standard, worldwide
The canvas comes off its stretcher bars in the studio, is interleaved with acid-free glassine, rolled painted-side out around a wide core and shipped in a rigid tube. Any local picture framer re-stretches it; a size card for the framer travels in the parcel.
B · Stretched, ready to hang – UK & EU option
The painting stays on its bars, protected by corner guards and foam, double-boxed, with D-rings and wire already fitted. Chosen at checkout for a surcharge; available where courier size limits allow.
Duties and taxes
When it arrives
When the courier records delivery we email you a link – use it within 48 hours to confirm that the painting arrived in good condition, or to tell us it did not. If there is damage, photograph the packaging and the painting, keep all the packaging, and we will put it right.
Questions
Is the price the final price?
Yes. Prices include tracked shipping worldwide and a signed certificate of authenticity. No UK VAT is charged (the studio is not VAT-registered). Outside the UK, your country’s import VAT or GST where it applies (from 5% in Italy and Hungary to the standard rate of 19–25% in EU countries with no reduced art rate; none in the US) and the courier’s customs fee are added at checkout as one prepaid line, so nothing is due on delivery. It is our estimate: if customs charge less, we refund the difference; if more, we cover it.
Can I pay by bank transfer?
Yes. At the checkout choose Bank transfer instead of a card. The work is reserved for you for 5 days and the bank details come by email with your order summary. As soon as the money arrives you receive the confirmation and receipt, and everything else is the same as for a card order. If no transfer arrives within 5 days, the reservation lapses and the work goes back on sale.
Stretched or rolled – which should I choose?
Both are offered at checkout. Stretched (on its bars, ready to hang) is the default for the UK and, for works under about a metre, the EU. Rolled travels in a rigid tube and any local picture framer can re-stretch it (UK £80–£150, EU €60–€150, US $200–$250) – we include a size card for them. Large works travel rolled to the US and further afield unless you choose otherwise.
Can I return a painting?
Ready-made works sold online carry a 14-day right to cancel from the day you receive them, under UK and EU consumer law – we apply it to every consumer buyer. Tell us by email within the 14 days, then send the painting back within 14 days with the prepaid return label we email you – its cost is deducted from the refund (up to £90 UK · £200 EU · £300 US · £350 elsewhere) – or by a courier of your choice, insured, at your own cost and risk. Before sending, you photograph the painting and film it being packed, as our return email explains. We refund within 14 days of receiving the painting back, after checking it against the photographs taken before dispatch; a painting that was used rather than examined – hung, framed, exposed, marked – is refunded less the loss in its value. Commissioned works are made to your specification and are exempt. Please see Returns & cancellation for all the important details.