Artworks are sent to any address in the world with tracked express shipping included in the price of every painting. Dispatch within 10 working days.
A · Stretched, ready to hang – the default
The painting stays on its bars, in a custom-made crate lined with foam – add D-rings where you prefer and it is ready to hang. Chosen by default at checkout, for a surcharge per work; if a work can travel rolled only, its page says so.
B · Rolled in a tube – no surcharge
The canvas comes off its stretcher bars in the studio, is interleaved with acid-free glassine, rolled painted-side out around a wide core and shipped in a rigid tube. Any local picture framer re-stretches it; a size card for the framer travels in the parcel.
Duties and taxes
When it arrives
When the courier records delivery we email you a link – use it within 48 hours to confirm that the painting arrived in good condition, or to tell us it did not. If the box or crate looks damaged when it arrives, show the courier before you sign and ask them to note the damage on their delivery record. If there is damage, photograph the packaging and the painting, and keep the painting and all the packaging at the delivery address until we tell you otherwise, as the courier may need to inspect them. We will put it right.
Questions
Is the price the final price?
Yes. Prices include tracked shipping worldwide and a signed certificate of authenticity. No UK VAT is charged (the studio is not VAT-registered). Outside the UK, your country’s import VAT or GST where it applies (from 5% in Italy and Hungary to the standard rate of 19–25% in EU countries with no reduced art rate; none in the US) and the courier’s customs fee are added at checkout as one prepaid line, so nothing is due on delivery. It is our estimate: if customs charge less, we refund the difference; if more, we cover it.
Can I pay by bank transfer?
Yes. At the checkout choose Bank transfer instead of a card. The work is reserved for you for 5 days and the bank details come by email with your order summary. As soon as the money arrives you receive the confirmation and receipt, and everything else is the same as for a card order. If no transfer arrives within 5 days, the reservation lapses and the work goes back on sale.
Stretched or rolled – which should I choose?
Both are offered at checkout, and stretched (on its bars, ready to hang, in a custom-made crate) is the default. Rolled travels in a rigid tube at no extra cost, and any local picture framer can re-stretch it – we include a size card for them. If a work can travel rolled only, its page says so.
Can I return a painting?
Ready-made works sold online carry a 14-day right to cancel from the day you receive them, under UK and EU consumer law – we apply it to every consumer buyer. Tell us by email within the 14 days, then send the painting back within 14 days with the prepaid return label we email you – its cost is deducted from the refund (up to £90 UK · £200 EU · £300 US · £350 elsewhere) – or by a courier of your choice, insured, at your own cost and risk. Before sending, you photograph the painting and film it being packed, as our return email explains. We refund within 14 days of receiving the painting back, after checking it against the photographs taken before dispatch; a painting that was used rather than examined – hung, framed, exposed, marked – is refunded less the loss in its value. Commissioned works are made to your specification and are exempt. Please see Returns & cancellation for all the important details.